Why do my CocoBowlz™ coconut shell bowls look different?

Since coconuts are products of nature and grown until harvested, their sizes at harvest will always vary to be either smaller or larger than other coconuts. Therefore, each coconut after it has been split, hand cleaned, hand sanded and hand polished will vary in size and appearance too – No CocoBowlz™coconut shell will ever look identical!

What are the dimensions and sizes of CocoBowlz™ coconut shell bowls?

The dimension and sizes of our CocoBowlz™ coconut shell bowls generally range between 12cm-14cm in diameter with a depth of 6cm, and average hold of 600ml.

Our policy is to never mix bowl sizes, instead we measure each one and sort them in two different size range of approximately – 12cm-13cm and 13cm-14.5cm

The sorting of each coconut shell bowl is to avoid large variance in bowl sizes on fulfillment and shipment of your coconut shell bowl orders. We try hard to ensure our customers are sent matching bowl sizes, even though we willingly know – All coconut shell bowls vary in size and will always appear different – We will always try our best to send our customers matching sizes!

What are your shipping and payment methods?

 Payment Methods – We accept pay pal, credit card Visa, Master Card (via pay pal) and direct debit for wholesale orders.

Shipping Within Australia – Standard shipping with tracking from $7.95

Shipping International – Standard shipping no tracking from $5.95

Shipping International – Standard shipping with tracking $12.95

Wholesale Shipping – Australia Wide with tracking 15.00

We use Australia Post, Local and International Courier to deliver orders..

If you have not received your order after 12 days, please send us an email with your order number, we shall investigate further.

On first instance, we highly suggest that you use the Australia Post tracking number provide to track your parcel. Most times, the question “where is my parcel” and answer, lay within the tracking number.

We are pleased to announce, to date, our entire customer orders have arrived at their door with no reports of issues or delays.

Processing of Orders

We generally process and ship orders with 24-48 hours of payment clearance. If an order is placed on hold, we will contact you.

Returns and Cancellations Of Orders

Unfortunately, we do not offer returns, refunds or cancellations of orders.

Damages

Reports of damages must be communicated within 24 hours of receiving your damaged item.

Since coconut bowls are special, precious and require extra care when handling, at times these precious little coconut bowls encounter chips or minor damages during transit. If you receive a damaged bowl, we will replace is free of charge and based on the below process is followed:

To make a damage claim, please ensure you take a photo of the damaged product, the damaged area and package, please email us using the contact page form.

We shall respond and advise accordingly.

 

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